Last updated: 21 October 2026
These terms apply to the Garden mobile app, operated by LVR SERVICES LTDA (CNPJ 66.359.636/0001-32), Brazil. On iOS, subscriptions are additionally governed by Apple's Standard End User License Agreement, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.
By using Garden, you agree to these terms. If you do not agree, please do not use it.
1. Garden is not medical care
This is the most important term here. Garden is a self-tracking and motivational tool. It is not a medical device, not a treatment programme, and not a substitute for professional help from a doctor, therapist, or addiction specialist.
Hope, the in-app chat companion, generates responses using an automated language model. It is not a therapist, counsellor, sponsor, or crisis service, and its responses may be inaccurate. Do not rely on it for medical, psychological, legal, or emergency guidance.
If you are in crisis or at risk of harming yourself, contact your local emergency services or a crisis line immediately. Garden cannot detect an emergency and cannot summon help.
Withdrawal from some substances — alcohol and benzodiazepines in particular — can be medically dangerous. Speak to a doctor before stopping.
2. Who may use Garden
You must be at least 16 years old. Garden is intended for personal, non-commercial use.
3. Your data lives on your device
Garden stores your check-ins, garden, and settings locally on your phone. We keep no account for you and no server-side backup.
This means: if you delete the app, lose your device, or erase your data, your history is gone permanently and we cannot recover it. Apart from anonymous analytics events and subscription purchases handled by the app store and RevenueCat, chat is the one feature that sends information off your device (it goes to our server and OpenAI, with your device region) — see our Privacy Policy for exactly what and why.
4. Garden Plus subscriptions
Garden needs Garden Plus. There is no free plan.
- What needs Garden Plus. After you finish setting up, using Garden needs an active Garden Plus subscription, a lifetime purchase, or a free trial started through the App Store or Google Play (below). That covers the counter, your garden, check-ins, the calendar, petals, money saved, milestones, reminders and Hope, the chat companion.
- What is open to everyone. The help button, the crisis lines for your region and the breathing exercise open without a purchase and without a trial. We do not put a payment screen in front of them.
- Free trial. The yearly plan can include a 7-day free trial. The App Store or Google Play runs the trial, not Garden, and decides whether your account is eligible (usually new subscribers, once). The app shows, before you start, whether a trial is available to you. The store may ask for a payment method to start it. The monthly plan has no trial. If the trial is not available to you, the plan is billed from the moment you confirm the purchase.
- What happens when the trial ends. Unless you cancel at least 24 hours before it ends, the store charges the yearly price that the app showed you before you started, and the subscription renews each year until you cancel. If you cancel in time, you are not charged. During a store trial Hope has a daily limit on replies. The limit lifts when the paid plan starts.
- Prices and billing. Prices come from the store, in your currency, and are shown in the app before you buy, with the length of the subscription and the renewal terms. Payment is charged to your App Store or Google Play account when you confirm, or when the trial ends. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours of the period ending.
- Cancelling. Cancel in your App Store account settings (iOS) or in Google Play under Payments & subscriptions (Android). Deleting the app does not cancel a subscription. We cannot cancel it for you, because we hold no account and no payment details.
- Restoring. On a new phone, use Restore purchases in the app with the same App Store or Google account.
- Refunds. Apple or Google decides refunds under their own policies, and you ask them, not us. Rights you have under consumer law are not affected.
- Lifetime purchase. Where offered, it is a one-time payment and does not renew.
- If you used an earlier version. Before version 1.0.3, Garden gave a 7-day trial inside the app with no payment details, and then let you keep the counter, garden and check-ins without paying. If your in-app trial is still running, it runs to its end and charges nothing. From version 1.0.3, once it ends, continued use needs Garden Plus. Your garden stays saved on your phone and opens again when you subscribe or restore.
- Changes. What Garden Plus includes and what it costs may change. A price change for an active subscription follows the notice rules of the App Store or Google Play. We will note material changes in the app's release notes.
5. Acceptable use
Do not use Garden to break the law, attempt to disrupt or overload the service, work around rate limits, reverse-engineer the app, or submit content designed to manipulate the chat model into harmful output.
We may limit or end access if the service is being abused in a way that degrades it for others.
6. Availability
Garden is provided as-is. We do not guarantee uninterrupted availability. The chat feature depends on third-party services and may be unavailable, rate-limited, or withdrawn. Features may change or be removed as the app develops.
7. Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, for lost data, or for any decision you make in reliance on Garden or on Hope's responses. Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence.
8. Changes
We may update these terms. Material changes will be noted in the app's release notes, and the date above will change. Continuing to use Garden after that means you accept the revised terms.
9. Contact
LVR SERVICES LTDA — CNPJ 66.359.636/0001-32